ARRIVAL
The incoming Guest will provide to deliver their identity documents and check the accuracy of the registrations, view the internal regulations and accept the regulation below.
- Reception hours: 8.30 -20.00. Opening times from 09-10 from 11.30-12.30 from 16-17 from 19-20
VISITORS GUESTS
- Visitors are allowed to enter from 9.00 to 20.00.
- Visitors are kindly requested to provide proof of identity at the time of entry and collect the PASS and if they are more than an hour, they will pay the admission fee at the reception according to the camping rates
PITCH ASSIGNMENT
The pitch is assigned by the Management which, according to the situation can take into consideration the requests of the kind Guests. It also reserves the right to change pitch number or residential unit at any time even after sending the deposit.
- The pitch reservation guarantees only the stay in the areas available upon arrival.
- It is not allowed to install more than one crew for each pitch and excess seating equipment to a car plus a tent or to a car plus a caravan or a camper is considered extra price list and therefore, is counted separately.
- Guests can settle the bill only at the time of departure during office opening hours.
MINORS
- Minors will be accepted, only if they will stay accompanied by an adult person who is legally responsible.
SPEED LIMIT’
- Inside the camping it is necessary for the safety to proceed with the means to manhole (5km / h).
VALUABLES
- The Direction of Smeraldo Camping & Village reminds guests to keep their valuable objects.
CHILDREN
- Adults are responsible for their children’s behavior.
- It is therefore recommended to always accompany and supervise children to the toilet, the pool, the play area, the beach, and respect the hour of silence.
THE ANIMALS
- Pets are allowed in pitches, they are not allowed in mobile homes and bungalows (see internal rules)
FOR HOUSING UNITS
The accommodation is made available from 16.00 on the first day of booking and must be vacated by 10.00 am on the last day of booking. The guest must deposit on arrival as a deposit the sum of € 100.00 that will be returned to the return of the keys of the housing unit, if everything will result in order. Any breakages must be reported to the Management within 24h from the arrival, otherwise the customer will have to answer.
- Delays in the arrival or anticipation of the fixed departure for any reason not imputable to the Direction of the camping (damages, bad weather, illnesses, renouncements, etc.) are not reimbursable.
- The prices for the different housing units give the right to free parking for a car, use of water, electricity, gas animation and sports and are inclusive of 10% VAT.
- The housing units can not be occupied by a higher number than expected, penalty cancellation of the on-site reservation.
- For each additional person will be applied the rates for the period of stay, shown in the price list of the campsite.
- It is expected to return the deposit related to the reservation only if the cancellation will take place at least 30 days. before the date of arrival.
- Sheets are not included in the rental formula.
- Bed linen can be provided for € 6.00 per person. Final cleaning € 25.00;
- In pitches reserved for housing units it is forbidden to erect tents and artifacts of any kind.
- The housing units must be returned in the morning of the day of departure before 10.00 duly cleaned and in order otherwise they will be charged 50.00 euros.
- The security deposit is returned following the control of the perfect state of the housing units at the keys’ delivery to the offices and to the return of the receipt confirming the payment.
HOW TO BOOK AND CONDITIONS
- Please specify the total number of people, including children.
- Changes in people with respect to the reservation must be communicated in writing to the office within 10 days before arrival.
For the pitches it is not mandatory to make a reservation but it is advisable to do it in the period from 01.07 to 25.08. In case of interruption of the booked stay (accommodation unit) the customer is required to pay the entire booked period. - The reservation will be confirmed upon receipt of 30% of the total amount.
CANCELLATION PITCH RESERVATION
- In case of cancellation, which must be received before the 30th day from the date of arrival, the reservation will be canceled withholding 20% of the deposit paid. within the 15th day, 80% will be withheld, and less than 15 days from the date of arrival, 100% will be retained.
- In case of interruption of the stay, the customer is required to pay the entire amount booked and also loses the right to reoccupy the house.
CANCELLATION HOUSING UNITS RESERVATIONS
- In case of cancellation, which must be received before the 30th day from the date of arrival, the reservation will be canceled withholding 20% of the deposit paid, before the 15th day 80% after which 100%.
- In case of interruption of the stay, the customer is required to pay the entire amount booked and also loses the right to reoccupy the house.
Thanking you in advance for your kind cooperation, we wish you a wonderful holiday at Smeraldo Camping & Village.